Job Description
Are you a proactive problem solver looking for a flexible career path? Apex Customer Solutions is currently hiring Entry Level Chat Support Specialists to join our remote team based in the Jacksonville, FL area.
We are looking for passionate individuals who want to provide exceptional service to our clients from the comfort of their homes. Whether you are just starting your career or looking for a change, we offer comprehensive training and a supportive environment to help you succeed.
What We Offer:
- Remote Flexibility: Work from anywhere in Jacksonville, FL, or Georgia.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- No Experience Needed: We provide full paid training to get you up to speed.
- Health Benefits: Medical, dental, and vision insurance for full-time employees.
Responsibilities
- Respond to incoming customer inquiries via live chat with empathy and professionalism.
- Troubleshoot technical issues and resolve customer complaints to ensure high satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Guide customers through products and services to find the best solutions.
- Collaborate with the team to improve support processes and quality.
- Stay updated on product knowledge and policy changes.
Qualifications
- High School Diploma or GED required.
- Strong written communication skills with a focus on grammar and spelling.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work in a fast-paced environment and handle multiple chats simultaneously.
- Must be available to work rotating shifts including weekends and evenings.