Job Description
Are you a dedicated individual looking to launch your career in a dynamic environment? Charlotte Connect Solutions is hosting a special Hiring Event to find exceptional Entry Level Chat Support Representatives to join our growing team in Charlotte, North Carolina.
We are looking for people who are patient, empathetic, and tech-savvy. Whether you are fresh out of high school or looking to switch careers, this is the perfect opportunity to join a top-tier support team with no prior experience required.
Why Join Us?
- Competitive Pay: Earn $15.00 - $18.00 per hour.
- Flexible Schedule: Weekend and evening shifts available.
- Training Provided: Full paid training to get you up to speed.
- Modern Work Environment: Work from our state-of-the-art office in Uptown Charlotte.
Responsibilities
- Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
- Assist customers with product information, troubleshooting, and account management.
- Document customer interactions and feedback accurately within the CRM system.
- Maintain a positive and empathetic tone in all written communications.
- Collaborate with team leads to resolve complex customer issues.
- Identify opportunities to improve the customer support process.
Qualifications
- High school diploma or GED equivalent (or equivalent work experience).
- Basic computer literacy and typing skills (35+ WPM).
- Reliable high-speed internet connection for remote or hybrid work.
- Strong written communication skills with a focus on grammar and spelling.
- Ability to work in a fast-paced, high-volume environment.
- Must be available to attend the Hiring Event in Charlotte.