Job Description
We are currently hosting a Hiring Event in Fort Worth, Texas, to recruit new talent for our growing Chat Support team. If you are looking for an entry-level opportunity with room for growth and no prior experience required, we want to meet you. As a Chat Support Representative, you will be the primary point of contact for our customers, helping them resolve issues and ensuring a positive brand experience.
What We Offer:
- Competitive hourly wage starting at $18.00.
- Full-time employment with benefits.
- On-site training and professional development.
- Modern office environment in the heart of Fort Worth.
Please bring your resume and be prepared for an on-the-spot interview during our hiring event.
Responsibilities
- Communicate with customers via live chat and email to resolve inquiries and technical issues.
- Type and process customer information accurately and efficiently.
- Explain complex products or services in a clear, simple, and friendly manner.
- Maintain a high level of customer satisfaction and handle complaints professionally.
- Document all customer interactions and feedback in the CRM system.
- Collaborate with team leads to improve support processes.
- Identify trends in customer issues and escalate them appropriately.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and typing speed of 40+ WPM.
- Strong written communication skills with excellent grammar.
- Ability to work flexible shifts, including evenings and weekends.
- A positive attitude and a desire to help others.
- Reliable internet connection (if applicable) or ability to commute to the office.