Job Description
Are you a natural communicator looking for an entry-level opportunity in Columbus, OH? Apex Contact Solutions is currently hiring dedicated Chat Support Representatives to join our dynamic team. We pride ourselves on delivering exceptional customer experiences, and we are looking for individuals who are eager to learn, grow, and contribute to our success.
Why Choose Apex Contact Solutions?
- Paid Training Program: No prior experience required. We provide comprehensive, paid training to ensure you have the skills needed to succeed.
- Competitive Compensation: Earn a competitive hourly rate between $15.00 and $19.00 based on performance and tenure.
- Flexible Environment: Enjoy a modern work environment with opportunities for growth within the company.
As a Chat Support Representative, you will serve as the voice of our brand, assisting customers through live chat with inquiries, troubleshooting, and product recommendations. If you have a friendly demeanor and a passion for helping others, we want to hear from you!
Responsibilities
- Respond to customer inquiries and resolve issues via live chat in a timely and professional manner.
- Provide accurate product information, technical support, and account assistance.
- Maintain a positive and empathetic tone in all written communications to ensure customer satisfaction.
- Document all customer interactions, issues, and resolutions in the CRM database accurately.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Collaborate with team leads to improve chat response times and overall service quality.
- Stay up-to-date with company policies, products, and industry trends.
Qualifications
- High school diploma or equivalent is required.
- Previous customer service experience is a plus, but not mandatory for entry-level applicants.
- Excellent written communication skills with a strong command of the English language.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Reliable high-speed internet connection and a quiet workspace if working remotely.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be 18 years of age or older.