Job Description
Are you a people person with a knack for solving problems? Apex Digital Solutions is looking for enthusiastic Entry Level Chat Support Representatives to join our growing team. We are currently hiring for immediate start opportunities, supporting clients in Seattle, WA and extending to Illinois (Remote).
In this role, you will serve as the friendly voice and face of our brand, providing exceptional customer service through live chat platforms. We offer a competitive salary, comprehensive benefits, and a supportive work environment for those looking to launch a career in customer service.
Why Join Us?
- Immediate Start: Onboarding begins ASAP for the right candidates.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Training Provided: No prior experience needed—we train you!
Responsibilities
- Handle Inbound & Outbound Chat Inquiries: Professionally respond to customer questions regarding products, services, and account information in real-time.
- Resolve Technical Issues: Troubleshoot basic software or account problems and guide customers to successful resolutions.
- Maintain Customer Satisfaction: Uphold a positive, empathetic, and professional tone in every interaction to ensure high CSAT scores.
- Document Interactions: Accurately log chat transcripts and customer feedback into the CRM system.
- Escalate Complex Issues: Recognize when a situation requires human intervention and seamlessly transfer the case to the appropriate department.
- Stay Updated: Keep abreast of product updates, pricing changes, and policy revisions to provide accurate information.
Qualifications
- Education: High school diploma or GED is required.
- Experience: No prior customer service experience required; Entry Level candidates are encouraged to apply.
- Technical Skills: Basic computer proficiency and familiarity with web browsers.
- Communication: Excellent written English skills with a focus on grammar, spelling, and clear articulation.
- Internet Speed: Stable high-speed internet connection is mandatory for remote work.
- Availability: Ability to work flexible hours, including weekends and holidays.