Job Description
We are seeking a highly motivated Entry Level Chat Support Specialist to join our dynamic remote team based in the Jacksonville, FL area. If you are a natural problem solver with excellent typing skills and a desire to help others, we want to hear from you.
As a key member of our support team, you will interact with customers via live chat, providing real-time solutions and ensuring a seamless customer experience. This is an excellent opportunity for those looking to start a career in customer service with no prior experience required. We provide comprehensive training and a fully remote work environment.
Responsibilities
- Respond to customer inquiries and requests via live chat in a timely and professional manner.
- Diagnose technical or service issues and provide accurate resolutions or escalate to senior agents.
- Maintain a positive, empathetic, and professional tone in all written communications.
- Document customer interactions and feedback accurately within the CRM system.
- Assist customers with product information, order status, and account troubleshooting.
- Collaborate with team leads to improve response times and service quality.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Must reside in the Jacksonville, FL - Georgia area with a dedicated workspace.
- Reliable high-speed internet connection (Minimum 25 Mbps speed required).
- Proficient typing speed of at least 40 WPM.
- Strong written communication skills with excellent grammar and spelling.
- Basic computer skills (Windows/Mac) and ability to learn new software quickly.