Job Description
Join Phoenix Connect Solutions' elite night shift team as a Call Center Representative! We're offering comprehensive paid training for motivated individuals seeking stable careers in customer service. Enjoy competitive hourly wages ($18-$24), shift differentials, and full benefits package while serving Arizona's vibrant community. Our modern downtown facility provides a supportive environment with advancement opportunities into leadership roles.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs including average handle time and customer satisfaction
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team leads to improve service quality
- Adhere to PCI compliance protocols for sensitive data handling
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Type 40+ WPM with 98% accuracy
- Proficient in Microsoft Office Suite and CRM tools
- Fluent English (bilingual Spanish a plus)
- Flexible availability for rotating night shifts (7PM-7AM)
- Ability to work in fast-paced, metric-driven environment