Job Description
Join our award-winning customer support team as an Entry-Level Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional digital customer experiences through live chat platforms. This is your launchpad into a thriving career in customer service with competitive pay, comprehensive training, and growth opportunities. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Provide real-time assistance to customers via live chat channels
- Resolve product inquiries, technical issues, and billing concerns
- Maintain detailed customer interaction records in CRM systems
- Collaborate with team members to resolve complex cases
- Identify and escalate priority issues to senior specialists
- Adhere to SLA targets for response and resolution times
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent required
- Exceptional written communication skills
- Minimum 45 WPM typing accuracy
- Proficiency with web-based applications
- Strong problem-solving abilities
- Customer-first mindset with empathy and patience
- Ability to multitask in fast-paced environments
- Must be available for onsite hiring event in Jacksonville, FL