Job Description
Launch your tech career with Innovate Solutions Inc. – a leader in digital customer experience! We're seeking passionate Entry Level Chat Support Specialists in Jacksonville, FL to join our dynamic team. No experience? No problem! We offer comprehensive paid training to equip you with the skills needed to excel in this high-growth role.
Why Join Us?
- Full-time position with competitive pay and benefits
- Paid training program (4 weeks, 40 hours/week)
- Clear career advancement path to senior roles
- Modern, collaborative work environment in Jacksonville's tech hub
- Opportunity to work with cutting-edge SaaS platforms
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism
- Resolve technical issues using knowledge base and escalation protocols
- Maintain accurate customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response time and customer satisfaction
- Continuously improve product knowledge through ongoing training
- Identify trends in customer feedback to enhance service quality
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written communication skills (minimum 60 WPM typing)
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with ability to learn new software
- Customer service mindset with patience and adaptability
- Must complete paid training program successfully
- Ability to work flexible hours including evenings/weekends