Job Description
Launch your customer service career with TechConnect Solutions! We're seeking motivated Entry-Level Chat Support Specialists in Columbus, OH to join our dynamic team. No experience necessary – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy a stable career path, competitive benefits, and the opportunity to grow within our nationally recognized company.
Why Join Us?
• Fully paid 4-week training program
• Flexible day/night shift options
• Health/dental/vision insurance after 90 days
• Performance-based quarterly bonuses
• Career advancement opportunities to senior support roles
Responsibilities
- Provide real-time chat support to customers via our proprietary platform
- Resolve technical inquiries and troubleshoot software issues
- Document customer interactions accurately in CRM systems
- Collaborate with senior agents on complex cases
- Adhere to SLA metrics and quality standards
- Contribute to knowledge base documentation
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written communication skills (typing test required: 40 WPM)
- Basic computer proficiency (Windows/Mac, browsers, email)
- Customer service mindset with problem-solving aptitude
- Ability to multitask in fast-paced environments
- No prior experience required – training provided
- Reliable internet connection (remote work options available)
- Must pass background check and drug screening