Job Description
Launch your customer service career with Houston Connect Solutions! We're seeking passionate entry-level Chat Support Specialists to join our dynamic team in Houston, TX. Enjoy immediate start, comprehensive training, and growth opportunities in a fast-paced tech environment. Join us in delivering exceptional digital experiences to clients across Texas.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Adhere to service level agreements (SLAs) for response and resolution times
- Continuously improve support processes through feedback and training
- Support multiple digital platforms including web, mobile, and social channels
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service or chat support experience
- Excellent written communication and typing skills (60+ WPM)
- Proficiency with CRM software and basic troubleshooting tools
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends