Job Description
Join our award-winning customer service team and launch your career in tech! SupportHub Solutions is seeking passionate individuals for fully remote Chat Support Specialist roles in Georgia. No experience needed—we provide comprehensive training to help you succeed. As a key frontline team member, you'll resolve customer inquiries via live chat, ensuring seamless experiences while working from home. Enjoy flexible hours, competitive pay, and growth opportunities in a supportive environment.
Perfect for recent graduates or career changers! If you're a patient communicator with a knack for problem-solving, this is your chance to build foundational skills in customer service. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve product/service issues using knowledge base resources
- Document interactions and update customer records in CRM systems
- Escalate complex issues to senior support specialists
- Maintain 95%+ customer satisfaction scores
- Participate in weekly training sessions and team meetings
- Adhere to company SLAs and compliance standards
Qualifications
- High school diploma or equivalent (no college degree required)
- Excellent written communication and typing skills (40+ WPM)
- Basic computer proficiency and internet reliability
- Strong problem-solving abilities and attention to detail
- Ability to work independently with minimal supervision
- Must reside in Georgia and have dedicated home workspace
- Flexible availability including evenings/weekends