Job Description
Launch your customer service career with TechConnect Solutions! We're seeking motivated Entry-Level Chat Support Specialists for our Austin headquarters. Join our dynamic team where you'll resolve customer inquiries via live chat, contribute to our award-winning support culture, and receive paid training. This is your opportunity to grow in a tech-forward environment with competitive benefits including health insurance, 401k matching, and career advancement paths. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Deliver exceptional customer service through real-time chat support
- Resolve technical and billing inquiries with empathy and accuracy
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to enhance support workflows
- Adhere to SLAs and maintain high customer satisfaction metrics
- Participate in ongoing product training and process improvements
- Support escalation protocols for complex customer issues
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written communication and typing proficiency (45+ WPM)
- Proficiency with web-based tools and multitasking abilities
- Customer service mindset with problem-solving aptitude
- Ability to work flexible shifts including weekends
- Basic familiarity with SaaS platforms or tech products
- Must pass background check and pre-employment assessment
- No prior experience required – training provided!