Job Description
Join our award-winning customer experience team at NexusConnect Solutions! We're hosting a hiring event for passionate individuals to kickstart their careers in entry-level chat support roles. As a Chat Support Specialist, you'll be the digital face of our brand, delivering exceptional service through real-time text-based interactions. Enjoy comprehensive training, flexible scheduling options, and clear growth paths into senior support or tech sales roles. Our Charlotte hub offers modern workspaces and a collaborative culture that values your development.
Responsibilities
- Provide timely, accurate text-based support via chat platforms
- Resolve customer inquiries on products, services, and policies
- Document interactions using CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality metrics for response time and resolution
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Exceptional written communication skills
- Proficiency in typing (45+ WPM)
- Strong problem-solving abilities
- Comfortable with multitasking in digital environments
- Basic knowledge of Microsoft Office suite
- Availability to work rotating shifts including weekends