Job Description
Launch your customer service career with ConnectCare Solutions! We're hiring enthusiastic Entry-Level Chat Support Specialists for our San Diego team. Join our award-winning support team in a vibrant tech hub and gain hands-on experience in digital customer engagement. No prior experience required – we provide comprehensive training and career growth opportunities. Our modern downtown office offers collaborative spaces, competitive benefits, and a supportive team environment. Perfect for recent graduates or career changers looking to enter the tech industry.
Responsibilities
- Provide real-time customer support via live chat across multiple platforms
- Resolve technical inquiries and troubleshoot software issues efficiently
- Document all interactions using CRM systems with precision and detail
- Collaborate with senior agents to resolve complex customer escalations
- Adhere to company SLAs and quality assurance standards
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives for better customer experiences
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written communication skills with professional tone
- Minimum 45 WPM typing speed with high accuracy
- Basic proficiency in Microsoft Office and web-based tools
- Strong problem-solving abilities and patience
- Ability to multitask in fast-paced digital environments
- Must be available to work rotating shifts including weekends
- Valid California work authorization required