Job Description
Launch your customer service career with SupportHub Solutions! We're seeking passionate individuals for our Charlotte-based chat support team. No experience required – we provide paid training to help you thrive. Join a dynamic team dedicated to delivering exceptional digital customer experiences while building foundational skills for your future.
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism
- Resolve technical issues and product questions using knowledge bases
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with senior agents to resolve complex escalations
- Adhere to service level agreements and quality standards
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent
- Excellent written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving aptitude
- Basic computer proficiency with 40+ WPM typing speed
- Positive attitude and willingness to learn
- Must be authorized to work in the US