Job Description
Join our dynamic team as an Entry-Level Chat Support Specialist in Charlotte, NC! We're hosting an exclusive hiring event for motivated individuals ready to launch their careers in customer experience. No prior experience required – we provide comprehensive training to transform you into a tech-savvy support expert. Enjoy competitive pay, flexible scheduling options, and opportunities for rapid advancement within our growing tech company. Apply today to secure your spot at our hiring event!
Responsibilities
- Deliver real-time text-based customer support via chat platforms
- Resolve technical inquiries and troubleshoot software issues
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex problems
- Identify upsell opportunities for premium services
- Adhere to quality assurance metrics and response time standards
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written communication skills
- Proficient in typing with 40+ WPM accuracy
- Basic knowledge of Windows/macOS operating systems
- Customer service mindset with empathy and patience
- Ability to multitask in fast-paced digital environments
- Must attend our in-person hiring event in Charlotte