Job Description
Join TechConnect Solutions' dynamic team as an Entry Level Chat Support Specialist! We're hosting a dedicated hiring event for motivated individuals in Fort Worth, VA to launch their careers in customer service excellence. No prior experience required – we provide comprehensive training and a supportive environment for growth. Enjoy competitive benefits, flexible scheduling options, and opportunities for advancement within our innovative tech company.
Responsibilities
- Deliver real-time assistance via chat platforms to resolve customer inquiries
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex issues
- Contribute to knowledge base improvements and process optimizations
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with 95% accuracy
- Exceptional written communication skills in English
- Basic proficiency with Windows OS and web applications
- Strong problem-solving abilities with customer-first mindset
- Ability to work flexible shifts including evenings/weekends
- Passion for technology and helping others