Job Description
Join our award-winning support team as an Entry Level Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences via live chat. This is your gateway to a thriving career in Seattle's booming tech scene with immediate start opportunities. No prior experience required—just a passion for helping others and a desire to grow.
What We Offer:
- Comprehensive paid training program
- Clear career advancement path to senior roles
- Modern downtown Seattle office with flexible hours
- Health benefits and 401(k) matching
- Collaborative culture with innovation challenges
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Troubleshoot technical issues using knowledge base resources
- Document interactions accurately in CRM system
- Collaborate with Tier-2 support for complex escalations
- Meet 95% customer satisfaction score monthly
- Participate in daily team huddles and training sessions
- Identify trends for process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environment
- Basic computer proficiency with internet browsers
- Strong problem-solving and critical thinking
- Customer service mindset with empathy
- Must be available for on-site training in Seattle
- Authorized to work in the US immediately