Job Description
Join our dynamic team as an Entry-Level Chat Support Specialist in Philadelphia! No experience is required – we provide comprehensive training to launch your career in customer service. Work remotely with flexible hours while helping clients resolve technical issues with our cutting-edge software. This is your opportunity to grow with a forward-thinking company that values your potential.
Responsibilities
- Respond to customer inquiries via live chat with accuracy and empathy
- Troubleshoot technical issues using internal knowledge base tools
- Document customer interactions and solutions in CRM systems
- Collaborate with senior support agents for complex escalations
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills
- Ability to type 35+ WPM with high accuracy
- Comfortable working in a fast-paced digital environment
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities
- Reliable home office setup with high-speed internet
- Positive attitude and willingness to learn