Job Description
Launch your career in customer service with TechConnect Solutions! We're seeking passionate Chat Support Specialists to join our Austin team immediately. No experience required—we provide comprehensive training to help you thrive. Enjoy competitive pay, flexible scheduling, and a dynamic work environment. Join our mission to deliver exceptional customer experiences while building valuable professional skills.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and accuracy
- Provide product information and resolve technical issues efficiently
- Document interactions using CRM systems and maintain detailed records
- Collaborate with team members to resolve complex customer concerns
- Meet performance metrics for response time and satisfaction scores
- Continuously improve product knowledge through training modules
- Escalate high-priority issues to senior support staff when necessary
Qualifications
- No prior experience required – training provided
- Excellent written communication and typing skills (45+ WPM)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent required
- Must be available for flexible shifts including evenings/weekends
- Proficient with web browsers and basic software applications
- Must be physically located in Austin, TX with reliable transportation