Job Description
Are you a dedicated problem solver with a passion for helping others? Apex Support Solutions is seeking a Night Shift Customer Service Representative to join our thriving remote team. We are looking for individuals who can provide top-tier support to our clients while enjoying the flexibility of working from the comfort of their homes in Ohio.
In this role, you will serve as the first point of contact for our valued customers, handling inquiries with empathy and efficiency. We offer competitive pay, a comprehensive benefits package, and a supportive work culture that values work-life balance.
Responsibilities
- Manage a high volume of incoming customer calls and emails during night shifts.
- Diagnose and resolve technical issues or product-related questions.
- Document all interactions accurately in our CRM system.
- Escalate complex issues to the appropriate departments when necessary.
- Stay updated on product knowledge to provide accurate information.
Qualifications
- Must be located in the United States (Preference given to Ohio residents).
- Previous experience in customer service, tech support, or sales.
- Strong communication skills (verbal and written).
- Proficiency with computers and internet browsers.
- Ability to work independently with minimal supervision.