Job Description
Launch your customer service career with TechConnect Solutions! Join our dynamic team as an Entry-Level Chat Support Specialist in Austin, TX. We're hosting an exclusive hiring event for motivated individuals ready to provide exceptional digital customer experiences. No prior experience required – we provide comprehensive training!
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement path to senior roles
- Modern downtown Austin workspace
- Flexible hybrid schedule options
Hiring Event Details: October 25, 2023 | 9:00 AM - 4:00 PM | 612 Congress Ave, Austin, TX. Bring your resume and prepare for on-the-spot interviews!
Responsibilities
- Deliver prompt, professional customer support via live chat
- Resolve product inquiries and technical issues efficiently
- Maintain detailed customer interaction records
- Collaborate with team members to resolve complex cases
- Identify upsell opportunities based on customer needs
- Adhere to company protocols and SLA standards
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Minimum 30 WPM typing accuracy
- Strong written communication skills
- Basic computer proficiency (Gmail, CRM systems)
- Customer service mindset and problem-solving ability
- Ability to multitask in fast-paced environments
- Positive attitude and team player mentality