Job Description
Join our award-winning team immediately! Cleveland Solutions Group is urgently hiring passionate Customer Service Representatives for our Cleveland headquarters. We offer competitive pay, comprehensive benefits, and a supportive environment where your skills truly matter.
This is your chance to launch a rewarding career in customer service with a company that invests in its people. No experience necessary—full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team members to ensure seamless service
- Meet performance metrics including CSAT and resolution rates
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Ability to thrive in fast-paced environments
- Proficiency with basic computer applications
- Customer-first mindset and emotional intelligence
- Reliable transportation to downtown Cleveland location