Job Description
Join TechSolutions Inc. as an Entry Level Chat Support Specialist and launch your career in customer service excellence! We're seeking enthusiastic individuals to deliver premium support through live chat channels in our Columbus, OH headquarters. This immediate-start position offers full-time hours with competitive pay and comprehensive training.
Our fast-paced tech environment values proactive problem-solvers who thrive in digital communication. You'll become the face of our brand, transforming customer interactions into loyalty while developing valuable tech and soft skills. No prior experience required – we provide all necessary training!
Responsibilities
- Deliver exceptional customer support via live chat with <95% satisfaction rating
- Resolve technical inquiries, billing issues, and product usage questions
- Maintain detailed ticket documentation in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Adhere to SLA response times and quality standards
- Participate in weekly skill development workshops
- Monitor chat queues during assigned shifts
Qualifications
- High school diploma or equivalent required
- Minimum 45 WPM typing speed with 98% accuracy
- Proficient in Microsoft Office and chat platforms
- Strong written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Customer-focused mindset with problem-solving aptitude
- Immediate availability to start training within 48 hours