Job Description
Launch your tech career with TechConnect Solutions! We're seeking passionate Entry Level Chat Support Specialists to join our Fort Worth team immediately. As a vital part of our customer success division, you'll deliver exceptional digital support to clients across the US through real-time chat interactions. Enjoy comprehensive training, flexible scheduling options, and a fast-paced environment perfect for tech enthusiasts. No experience required – we provide all necessary tools and certifications!
Our Fort Worth hub offers modern workspaces, competitive benefits, and clear growth paths into senior tech roles. If you excel in written communication, enjoy problem-solving, and thrive in remote collaboration, this is your chance to start an impactful career in customer technology support.
Responsibilities
- Provide real-time technical support via live chat for software, hardware, and network inquiries
- Troubleshoot and resolve customer issues with empathy and precision
- Document interactions using CRM systems and maintain accurate case logs
- Collaborate with senior support teams to escalate complex technical challenges
- Adhere to SLA targets for response and resolution times
- Contribute to knowledge base articles and process improvements
- Participate in weekly training sessions to enhance technical expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional written communication and typing proficiency (60+ WPM)
- Basic knowledge of OS troubleshooting (Windows/Mac) and internet protocols
- Ability to multitask across 3-5 concurrent chat conversations
- Strong problem-solving skills with customer-first mindset
- Must pass background check and drug screening
- Reliable internet connection and quiet home workspace
- Available for evening/weekend shifts as needed