Job Description
Join our dynamic team as an Entry-Level Chat Support Specialist at GlobalTech Solutions Inc.! We're hosting an exclusive hiring event in Jacksonville, FL, to recruit passionate individuals for our rapidly growing customer support division. This is your opportunity to launch your career in tech with comprehensive training, competitive pay, and growth opportunities. No prior experience required—just excellent communication skills and a desire to help others thrive!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with cross-functional teams to escalate complex cases
- Maintain product knowledge through ongoing training modules
- Meet performance metrics for response time and resolution rates
- Contribute to process improvements based on customer feedback
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written communication skills
- Proficiency in multitasking and time management
- Basic computer literacy with ability to learn new software
- Customer-focused mindset with empathy and patience
- Availability to work flexible shifts including weekends
- Positive attitude and willingness to learn