Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in Wichita, KS! We're offering paid training to launch your career in customer support with no experience required. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. As a key player in our operations, you'll resolve inquiries, build customer relationships, and contribute to our 98% satisfaction rate. Apply today and start your journey with a company that invests in your growth!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, compliance)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development programs
- Adhere to company policies and regulatory standards
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication skills (verbal/written)
- Strong problem-solving abilities
- Ability to work flexible night shift schedule
- Basic computer proficiency (Windows, CRM software)
- Customer service mindset and patience
- No experience required – paid training provided
- Reliable transportation to Wichita, KS location