Job Description
Launch your career in customer service with TechConnect Solutions! We're seeking enthusiastic entry-level Chat Support Specialists to join our dynamic team in Jacksonville, FL. This role offers rapid growth opportunities, comprehensive training, and a supportive environment where your communication skills shine. Join our exclusive hiring event to connect directly with hiring managers and explore your future in tech support.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions and troubleshoot technical issues using internal tools
- Collaborate with senior agents to escalate complex cases
- Maintain detailed case notes and follow quality assurance standards
- Contribute to knowledge base improvements and process optimizations
- Participate in cross-departmental projects to enhance customer experience
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Minimum 50 WPM typing speed with 95% accuracy
- Basic proficiency in CRM software (training provided)
- Exceptional written communication skills in English
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience a plus but not required