Job Description
Launch your career in customer service with our paid training program! CustomerFirst Solutions is seeking enthusiastic Entry-Level Chat Support Specialists in Jacksonville, FL. No prior experience required—just a passion for helping others and strong communication skills. Join our dynamic team and gain valuable expertise in digital customer support while earning competitive pay.
We provide comprehensive paid training covering chat tools, product knowledge, and troubleshooting techniques. Enjoy flexible scheduling, career advancement opportunities, and a supportive work environment designed for your success. Apply today and start your journey toward a rewarding career in customer support!
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism
- Resolve technical issues and product questions efficiently
- Document interactions and maintain accurate case records
- Collaborate with team members to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Continuously improve product knowledge through training modules
- Provide feedback to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency with typing speed of 35+ WPM
- Strong problem-solving and critical thinking abilities
- Patience and customer-focused mindset
- Reliable internet connection for remote work options
- Must pass background check and drug screening