Job Description
Launch your career in customer service with our paid training program! TechSupport Pro is seeking motivated Entry-Level Chat Support Specialists in San Diego and North Carolina. No experience required – we provide comprehensive training to equip you with essential skills for success. Join our dynamic team and help customers resolve inquiries while growing professionally in a supportive environment.
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism
- Resolve technical issues, billing questions, and product support requests
- Document interactions accurately in CRM systems
- Collaborate with senior support agents for complex escalations
- Meet daily performance metrics for response time and resolution
- Continuously improve knowledge through training modules
- Contribute to team knowledge base with solution documentation
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong typing skills (40+ WPM preferred)
- Excellent written communication and problem-solving abilities
- Ability to multitask in a fast-paced digital environment
- Basic computer proficiency and internet navigation skills
- Customer service mindset with patience and adaptability
- Reliable home internet connection for remote options
- Must pass background check and skills assessment