Job Description
Launch your tech career with our comprehensive paid training program! Join our award-winning support team in Columbus, OH as an Entry-Level Chat Support Specialist. We're seeking passionate individuals to deliver exceptional customer experiences through real-time chat channels. No prior experience required – we provide everything you need to succeed in this remote-friendly role with hybrid options. Enjoy competitive pay, benefits, and growth opportunities within a supportive environment.
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Maintain product knowledge through continuous learning
- Adhere to company protocols and security guidelines
- Meet performance metrics for response times and satisfaction
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written communication skills
- Basic computer proficiency with typing speed of 40+ WPM
- Customer service mindset with problem-solving aptitude
- Ability to work independently in remote/hybrid settings
- Reliable internet connection and quiet workspace
- Availability for evening/weekend shifts as needed
- Must pass background check and drug screening