Job Description
Are you a people-person ready to kickstart a rewarding career in customer service?
Apex Support Solutions is currently hiring enthusiastic Entry Level Chat Support Specialists in Philadelphia, PA. We are looking for individuals who are ready to work immediately and want to build a future in a dynamic, fast-paced industry.
Why Join Us?
- Immediate Start: Don't wait weeks for a background check. Start earning today.
- Competitive Pay: Earn between $18.00 - $24.00 per hour based on performance.
- Comprehensive Training: No prior experience required. We provide all the tools and training you need to succeed.
- Modern Work Environment: Join a supportive team that values communication and efficiency.
We are looking for individuals with a passion for helping others and a desire to learn. If you have a stable internet connection and a reliable computer, we want to hear from you!
Responsibilities
- Respond to customer inquiries and issues via live chat with a professional and empathetic tone.
- Resolve customer complaints and provide accurate information regarding products and services.
- Document all customer interactions and resolutions in the CRM system accurately and timely.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to company scripts and guidelines while maintaining a natural conversational flow.
Qualifications
- No prior customer service experience required; training is provided.
- Must be at least 18 years of age.
- Excellent written communication skills and high typing speed.
- Must have a high-speed internet connection and a quiet workspace free of distractions.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must be reliable and punctual.