Job Description
Join our award-winning customer success team as an Entry-Level Chat Support Specialist! This remote opportunity based in Jacksonville, FL is perfect for tech-savvy individuals passionate about helping others. No prior experience required – we provide comprehensive training and career growth paths into higher-tier support, sales, or tech roles. Enjoy flexible scheduling, competitive benefits, and the freedom to excel from your home office while making a real impact on customer satisfaction.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries, technical issues, and product questions
- Maintain accurate documentation of customer interactions and case resolutions
- Collaborate with cross-functional teams to escalate complex issues effectively
- Identify upsell opportunities and contribute to revenue growth initiatives
- Adhere to quality standards and maintain high CSAT scores
- Participate in ongoing training to enhance product knowledge and support skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written communication skills with professional tone
- Proficient in typing (60+ WPM) and multitasking in fast-paced environments
- Basic familiarity with CRM software and helpdesk systems
- Strong problem-solving abilities with customer-first mindset
- Reliable high-speed internet and quiet home workspace
- Must be available for evening/weekend shifts as needed