Job Description
Launch your customer service career with no experience required! ConnectSolutions is seeking enthusiastic Chat Support Specialists to join our remote team serving Pennsylvania clients. Enjoy the flexibility of working from home while helping customers resolve inquiries through live chat channels.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Home office equipment stipend
- Clear career advancement path
Join our award-winning support team and gain valuable experience in a fast-growing tech environment. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues using knowledge base resources
- Document interactions in CRM system with precise details
- Collaborate with senior agents for complex escalations
- Meet daily performance metrics (CSAT, resolution rate)
- Participate in weekly team training sessions
- Identify trends for product improvement opportunities
Qualifications
- No prior experience required - training provided!
- High school diploma or equivalent
- Excellent written communication skills
- Minimum 35 WPM typing speed
- Reliable high-speed internet connection
- Quiet home workspace with webcam capability
- Ability to work evening/weekend shifts
- Strong problem-solving abilities