Job Description
Join our award-winning customer service team in Indianapolis! We're seeking motivated individuals to fill immediate call center positions offering competitive pay, comprehensive training, and career growth opportunities. Enjoy a modern workspace with flexible scheduling options and performance-based incentives. Perfect for career changers or those seeking rapid advancement in the customer service industry.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Meet/exceed daily performance metrics (call volume, quality scores)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability (including evenings/weekends)
- Proven problem-solving abilities
- Positive attitude and resilience under pressure