Job Description
Join our award-winning customer support team as an Entry-Level Chat Support Specialist! Work remotely from Jacksonville while delivering exceptional digital customer experiences. We provide comprehensive training, flexible schedules, and career growth opportunities in a fast-paced tech environment. Perfect for recent graduates or career changers looking to enter the customer service field.
What We Offer:
- 100% remote work from Jacksonville
- Comprehensive paid training (4 weeks)
- Health/dental/vision insurance after 90 days
- 401(k) with company match
- Paid time off and holidays
- Monthly performance bonuses
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues for software products using knowledge base
- Document interactions in CRM system with 100% accuracy
- Escalate complex cases to senior specialists with detailed context
- Maintain positive CSAT scores above 95%
- Participate in weekly team training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (degree preferred)
- Minimum 40 WPM typing speed
- Basic computer troubleshooting skills
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environment
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Customer service experience (internships acceptable)