Job Description
We are seeking a motivated Entry Level Chat Support Specialist to join our rapidly expanding customer service team in Seattle. If you have a passion for helping people and possess excellent written communication skills, we want to hear from you. This is an immediate start opportunity for those ready to launch a career in the tech support industry.
In this role, you will act as the voice of our brand, resolving customer inquiries through our live chat platform with speed and empathy. You will work in a collaborative environment that values professional growth and continuous learning.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $24.00.
- Comprehensive training program for new hires.
- Flexible work schedules and potential for remote work options.
- Career advancement opportunities within the company.
Responsibilities
- Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
- Diagnose and troubleshoot technical issues using established knowledge bases.
- Educate customers on product features and services to enhance user experience.
- Document all customer interactions and resolutions in our CRM system accurately.
- Escalate complex issues to senior support team members or management when necessary.
- Maintain a high level of customer satisfaction scores (CSAT).
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Previous customer service or support experience is a plus, but we provide full training.
- Excellent typing speed and accuracy (minimum 40 WPM).
- Strong written communication skills with the ability to convey complex information simply.
- Reliable high-speed internet connection and a quiet workspace.
- Must be available to work a full-time schedule including weekends and holidays.