Job Description
Join ConnectHub Solutions as a Remote Chat Support Specialist and become the digital face of our innovative client portfolio. This fully remote position offers the flexibility to work from anywhere in San Antonio while delivering exceptional customer experiences through live chat channels. We're seeking empathetic communicators who thrive in fast-paced digital environments and want to grow their careers with a forward-thinking company.
What We Offer:
- Competitive hourly wage with performance bonuses
- Comprehensive health benefits and 401(k) matching
- Equipment stipend for home office setup
- Ongoing professional development opportunities
- Collaborative virtual team culture
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time SLA
- Troubleshoot technical issues using CRM systems and knowledge base tools
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell opportunities during customer interactions
- Participate in weekly training to enhance product knowledge
- Maintain 95% customer satisfaction score through personalized solutions
Qualifications
- Minimum 1 year customer support experience in digital channels
- Proven typing speed of 60+ WPM with 98% accuracy
- Proficiency in CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional written communication skills in English
- Ability to multitask across 4+ concurrent chat sessions
- High-speed internet connection and quiet home office space
- Flexibility to work evenings/weekends based on client needs
- Associate degree or equivalent professional certification preferred