Job Description
Join TechSolutions Inc., a leader in digital customer experience, as an Entry-Level Chat Support Specialist. Work remotely from Dallas or Georgia while delivering exceptional support to our global clientele. This role offers full-time hours, comprehensive training, and career growth opportunities in a dynamic tech environment. Enjoy flexible scheduling and a supportive team culture focused on your success.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to escalate complex problems
- Maintain high customer satisfaction scores through professional communication
- Adhere to company policies and security protocols
- Continuously improve product knowledge through training modules
- Participate in weekly team meetings for feedback and coaching
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Excellent written communication and typing skills (50+ WPM)
- Proficiency with CRM software and multitasking tools
- Strong problem-solving abilities and patience
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Positive attitude and team collaboration mindset