Job Description
Join our dynamic team as a Local Customer Service Representative and kickstart your career in customer support! We're seeking enthusiastic individuals with no prior experience to deliver exceptional service to our Cleveland community. Enjoy comprehensive training, flexible scheduling, and a supportive environment where your growth is our priority. Immediate start positions available!
Responsibilities
- Handle inbound/outbound calls and inquiries from local customers
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Must pass basic background check
- Availability to work flexible shifts including weekends