Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Louisville! We're seeking enthusiastic individuals to deliver exceptional support to local clients while launching your career in customer service. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Grow with us in a supportive environment where your success matters!
Responsibilities
- Handle inbound/outbound calls and emails with professionalism
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution times
- Identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service experience (entry-level welcome)
- Strong verbal/written communication skills
- Proficiency with basic computer applications
- Ability to work in fast-paced environments
- Problem-solving mindset and attention to detail
- Reliable internet connection for remote work option