Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become part of an award-winning team dedicated to transforming client experiences. Enjoy the flexibility of working from home while delivering exceptional service across healthcare, retail, and tech sectors. We offer competitive compensation, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
What We Offer:
- Flexible remote work schedule with core hours (9 AM - 5 PM CST)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and professional development
- Monthly performance incentives
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Quiet home office with reliable internet (50+ Mbps)
- Ability to work independently and manage time effectively
- Basic technical troubleshooting skills