Job Description
Join our award-winning team as a Local Customer Service Representative and kickstart your career in customer service! No experience needed – we provide comprehensive training to help you succeed. As a key member of our support team, you'll assist customers via phone, email, and chat with empathy and professionalism. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our company culture that values development and work-life balance.
Responsibilities
- Handle inbound customer inquiries with patience and accuracy
- Resolve billing, technical, and account-related issues
- Document interactions in CRM system with precision
- Collaborate with team members to improve service quality
- Meet daily performance metrics for call handling and resolution
- Participate in ongoing training programs
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – training provided
- Strong communication skills and active listening ability
- Basic computer proficiency and typing skills
- Ability to work in a fast-paced environment
- Reliable transportation to our Columbus office
- Must pass background check and drug screening
- Positive attitude and problem-solving mindset