Job Description
Join our award-winning customer support team in Cleveland and launch your career with no prior experience needed! We're seeking enthusiastic individuals to deliver exceptional service while receiving comprehensive paid training. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement in a supportive environment.
What We Offer:
- Comprehensive paid training program
- Health benefits after 60 days
- Performance-based bonuses
- Modern downtown office with free parking
- Clear career progression path
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues
- Document interactions accurately in CRM system
- Collaborate with team to improve service quality
- Meet daily performance metrics for response times
- Identify upsell opportunities for premium services
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work flexible shifts (including weekends)
- Positive attitude and customer-first mindset
- No prior experience required
- Must pass background check