Job Description
Join our dynamic customer support team in Columbus and launch your career without prior experience! NexCare Solutions is seeking passionate individuals to serve as the first point of contact for our valued clients. We provide comprehensive paid training and a supportive environment where you can develop essential communication and problem-solving skills. Enjoy competitive pay, flexible scheduling options, and opportunities for career advancement within our growing healthcare technology company.
Why Choose Us?
- Immediate start with paid training
- Comprehensive benefits package (health/dental/vision)
- Tuition reimbursement program
- Modern downtown Columbus office with free parking
- Regular team-building events and recognition programs
Responsibilities
- Handle inbound/outbound calls and digital customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency using our CRM system
- Document interactions and update customer records in Salesforce
- Collaborate with support teams to resolve complex technical issues
- Meet daily performance metrics including call quality and resolution times
- Participate in ongoing product training and process improvements
- Maintain positive brand representation in all customer interactions
Qualifications
- No prior experience required - we train motivated candidates
- High school diploma or equivalent (college students welcome)
- Strong verbal communication and active listening skills
- Comfortable navigating multiple software applications simultaneously
- Ability to remain calm under pressure during escalated situations
- Basic computer proficiency with typing speed of 30+ WPM
- Flexible availability including evenings and weekends (12-hour shifts)
- Passion for helping others and commitment to customer satisfaction