Job Description
Join our award-winning team at Apex Solutions Group! We're seeking enthusiastic Part-Time Customer Service Representatives to deliver exceptional experiences to our clients. This role offers flexible scheduling, comprehensive training, and opportunities for growth in a supportive environment. Our hiring event on October 15th is your chance to interview directly with hiring managers and start your career journey.
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Free parking and downtown location
- Health benefits available for 20+ hours/week
- Clear career advancement paths
- Collaborative team culture with regular recognition
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precision
- Collaborate with team to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product and process training
- Identify upsell opportunities to enhance client value
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure
- Availability for evenings/weekends (flexible shifts)
- Must pass background check and drug screen