Job Description
Join our dynamic team at Global Support Solutions Inc. during our exclusive hiring event for motivated individuals seeking entry-level careers in customer service! We're seeking passionate problem-solvers to deliver exceptional support experiences across Georgia and Texas. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, full benefits, and a clear growth path within our award-winning organization.
Event Details:
• Date: October 15, 2023
• Time: 9:00 AM - 5:00 PM
• Location: Atlanta HQ
• On-the-spot interviews available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex issues efficiently
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Contribute to process improvements through feedback and suggestions
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Empathetic approach to customer problem-solving
- Ability to work flexible hours including weekends (if required)
- Positive attitude with resilience in high-pressure situations
- Valid work authorization for US employment
- Reliable transportation to event location