Job Description
Join our dynamic team at Apex Solutions as a Customer Service Representative! We're hosting a dedicated hiring event for motivated individuals seeking to launch their careers in customer support without prior experience. Enjoy competitive pay, comprehensive training, and a supportive work environment. Perfect for recent graduates and career changers!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and resolution time
- Collaborate with team members to enhance service quality
- Participate in ongoing training programs to develop new skills
Qualifications
- No prior experience required – we provide full training
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work in a fast-paced environment
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to our Pittsburgh location