Job Description
Join CityConnect Solutions as an Entry-Level Customer Service Representative and kickstart your career in the heart of New York! We're seeking enthusiastic individuals to provide exceptional support to our diverse client base. This role offers immediate start, comprehensive training, and growth opportunities within a dynamic team. If you're passionate about helping others and thrive in a fast-paced environment, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve issues efficiently using our CRM system and knowledge base
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of customer service experience
- Excellent verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including weekends
- Basic computer proficiency with typing speed of 35+ WPM